1. Overview
This Refund Policy explains how CINESLATE handles refunds, cancellations, duplicate payments, trials, subscriptions, and lifetime purchases. Nothing in this policy limits mandatory rights you may have under applicable law.
2. Free trial
The desktop app offers a 14-day trial. Starting this trial does not itself purchase a paid subscription. If you separately choose a paid plan, the price, renewal, and cancellation terms shown at checkout apply.
3. Subscriptions
Monthly and annual subscriptions renew until canceled. Use Manage Billing or Manage Subscription in your account when available, follow the payment provider link in your receipt, or contact support for help. Cancellation stops future renewal charges and normally leaves access active through the paid term. It does not automatically refund previous charges unless required by law or approved under the applicable refund process.
4. Refund requests
To request a refund, contact support@cineslate.app with the email used for purchase, order reference if available, purchase date, and reason for the request. We review requests case by case, subject to mandatory consumer rights and the payment provider's applicable policies.
5. When refunds are usually approved
- Duplicate payments or accidental duplicate purchases.
- Billing errors caused by CINESLATE or the payment provider.
- Technical activation problems that support cannot reasonably resolve.
- Unauthorized charges, after reasonable verification.
6. When refunds may be declined
These examples apply only where permitted by law and the payment provider's rules. Trying or downloading the app does not by itself remove any statutory cancellation or refund rights you may have.
- Change of mind after using the paid product beyond any trial period.
- Failure to cancel before a renewal date after renewal terms were shown.
- Requests tied to misuse, unauthorized license sharing, policy violations, chargeback abuse, or account suspension.
- Requests where we cannot verify the purchase or account ownership.
7. Lifetime purchases
Lifetime licenses are one-time purchases for the stated product access, subject to the Licence Agreement. Because lifetime access is delivered digitally, refunds are generally reviewed case by case, especially for duplicate purchases, billing errors, or unresolved activation issues.
8. Processing time
If a refund is approved, it is normally sent back through the original payment method. A full refund may revoke the associated paid licence or subscription access. The payment provider may also review or issue a refund under its own policies. Your bank, card issuer, or payment provider controls how long the refund takes to appear.
9. Chargebacks
Please contact support before opening a chargeback so we can investigate and help. Chargebacks may cause the related license, subscription, or account access to be paused while the dispute is reviewed.
10. Contact
For billing and refund questions, contact support@cineslate.app.